Support#

This page explains how to reach myDelska technical support, what response times to expect, and when troubleshooting fees may apply.

What should I do if I have a technical issue with the platform?#

If you experience technical problems with the platform, contact the technical department and describe the type of problem you are experiencing. To send a request, click Support in the upper-right corner of the myDelska platform.

How to contact support#

Click Support in the upper-right corner of the platform and submit a request with your information and a description of the issue. Open myDelska to submit a request.

What is the response time for support requests?#

The response time for support requests is up to 48 hours within working days from the date the request is received.

Please note: 48 hours is the maximum time for the first response from the support desk. Resolving the issue or providing further assistance may take longer.

What is the technical troubleshooting fee?#

The fee for fixing technical problems depends on the request. No additional fees are charged for issues related to myDelska maintenance. If the request is more complex or requires in-depth analysis, a one-time fee may be charged — such work is considered individually and coordinated with the client in advance.

What information is available in the Support section?#

In the Support section you will find all your requests to the technical department, as well as a button to send a new request.

Before you contact support#

You may find an answer faster in these guides:

• Troubleshooting — common problems and fixes
• Instance FAQ — VM limits, billing intervals, IP addresses
• Billing Methods — charges, credit, cancellations
• Network and firewall configuration
• Latency overview and platform status

Open in myDelska Platform#

Go to myDelska Support to view your requests or submit a new one.