Frequently Asked Questions (FAQ)#

Virtual Machines and limits#

How many Virtual Machines can I create in one Workspace?#

By default, each Workspace allows the creation of up to 10 Virtual Machines. If you need to create more Virtual Machines, you can request a limit increase by submitting a support request from the myDelska platform.

Increased limits are assigned based on expected usage and available platform location capacity.

If a Workspace with an increased limit does not use the additional capacity for an extended period of time, Delska may reduce the limit back to the default 10 VMs.

If you need a higher limit again later, you can contact Support and request an increase.

Please note: To speed up the review process, include the number of additional Virtual Machines you need and a short explanation of your planned use case.

How can I request a VM limit increase?#

To request a VM limit increase, open the Support section in the myDelska platform and submit a new request. Please include:

your Workspace name;
the number of additional VMs required;
the expected purpose or workload;
the preferred location, if relevant.

The request will be reviewed by the Delska team. In some cases, additional information may be required before the limit can be increased.

Why can’t I create a new Virtual Machine?#

A new Virtual Machine may fail to create for several reasons, for example:

the Workspace VM limit has been reached;
there are not enough funds on the balance;
the selected configuration or location is temporarily unavailable;
required account or payment verification is not completed;
there is a temporary technical issue or maintenance on the platform.

Please check your balance, Workspace limits, selected VM configuration, and payment status, or submit a support request and include a screenshot or error message.

Can I upgrade my Virtual Machine?#

Yes, you can upgrade your Virtual Machine from the Dashboard by opening the VM and going to the Upgrade section. Select the required configuration and confirm the upgrade.

Please note: The Virtual Machine will be stopped during the upgrade process.

If you purchase additional storage, it is added to the VM as a separate disk. It does not increase the size of the system disk included in the VM configuration.

If additional storage has already been added to the VM, any further storage increase will enlarge the same additional disk.

If you need a larger system disk, you should select the required system disk size as part of the VM configuration.

Can I change the CPU type of an existing Virtual Machine?#

No. The CPU type of an existing Virtual Machine cannot currently be changed between Regular and High Performance.

If you need a different CPU type, create a new VM with the required CPU option and migrate your data and applications from the existing VM.

Once you have confirmed that the new VM is working as expected, you can delete the old VM.

Please note: The new VM will receive a new dynamically assigned public IP address. If your application depends on a specific public IP, take this into account before migrating.

Can I rebuild or reinstall my Virtual Machine?#

Currently, myDelska does not support rebuilding or reinstalling the operating system of an existing Virtual Machine.

If you need a fresh operating system, create a new VM with the required OS and configuration, then migrate any data or applications you need from the existing VM.

Once you have confirmed that the new VM is working as expected, you can delete the old VM.

Please note: A new VM is assigned a public IP address dynamically, so the existing VM’s public IP address cannot be guaranteed or transferred to the new VM. Make sure any required data is backed up before deleting the old VM.

Billing and payments#

Why is my payment not visible in myDelska yet?#

Some payments may take additional time to appear in the platform, depending on the payment method, payment provider, or manual verification requirements. If your payment is not visible after a reasonable processing time, submit a support request and include payment details.

Please include:

payment date;
paid amount;
Workspace name;
payment method;
payment confirmation, if available.

How can I request VAT-free invoices or Reverse Charge status?#

To request VAT-free invoicing or Reverse Charge status, submit a support request and provide the necessary company information and documents for verification. The Delska team will review the request and update the billing setup if the requirements are met.

Backup#

How can I create a backup for my Virtual Machine?#

Open the VM from the Dashboard, go to the Backup section, and choose whether you want to create a One-Time Backup or configure a Scheduled Backup.

What is the difference between One-Time Backup and Scheduled Backup?#

A One-Time Backup is created manually at the moment you start it. A Scheduled Backup is created automatically according to the schedule you configure.

What happens when I restore a backup?#

When a backup is restored, a new VM is created from the selected backup. The restored VM is created separately and does not overwrite the original VM.

**Please note:** The restored VM will be created with a prefix such as `restored-*`.

What happens to backups if I delete a VM?#

If you delete a VM, all its data and backups will be lost. VM backups cannot be exported, so before deleting a VM, save any data you still need (for example, database dumps or application files) outside the VM.

Why did my scheduled backup fail?#

Backups run only while the VM is powered on. If a scheduled backup is triggered while the VM is stopped, the attempt is recorded as failed. Check the History section on the VM’s Backup tab for completed and failed attempts, and keep the VM running at the scheduled backup time.

What happens if I delete a backup schedule?#

Deleting a backup schedule also permanently deletes the backups created by that schedule. To pause a schedule without losing its backups, use the Status toggle to disable it instead.

Are myDelska backups application-consistent?#

No. Backups are crash-consistent: the VM keeps running while its disks are copied, and restoring a backup is similar to restarting a VM after an unexpected power failure. For databases and other transactional applications, configure separate application-level backups (for example, pg_dump for PostgreSQL) and store them independently of the VM. See Backup for details.

Where are my backups stored?#

Backups are stored on dedicated backup infrastructure, separate from the VM’s host and disk storage. For VMs in Riga, backups are stored in the same data center. For VMs in Vilnius and Frankfurt, backups are transferred to a different Delska data center. See Backup for details.

API access#

How can I get API access to myDelska?#

The myDelska Open API provides basic programmatic access for managing Virtual Machines.

Currently, the API supports a limited set of VM management operations, such as starting, stopping, restarting and deleting Virtual Machines. Available functionality may be expanded over time.

API access is available on request. To request access, contact Delska Support and briefly describe your intended use case.

Once API access is enabled for your account, OpenAPI must also be enabled for the specific Workspace where you want to use it. You can then generate an Access Token for API authentication.

The current list of available API operations, request parameters and examples is available in the myDelska API documentation.

Workspace and users#

Can I add another administrator to my Workspace?#

Each Workspace has one Owner. Other users can be invited to the Workspace and can manage its resources, but myDelska currently does not provide a separate additional Administrator role.

The Workspace Owner remains the primary account owner.

Network and restrictions#

Can I increase the network speed of my virtual machine?#

Yes. myDelska virtual machines include Internet connectivity up to 100 Mbit/s by default. Higher bandwidth options of 200 Mbit/s, 500 Mbit/s and 1 Gbit/s can be added to the VM and are billed based on usage.

Why is outbound TCP port 25 blocked by default?#

Outbound TCP port 25 is blocked by default to prevent spam and other malicious activity. If you need to use this port, additional validation is required — see Registration restrictions.

To request unblocking, submit a support request from the myDelska platform and describe your use case.

Support#

What is the response time for support requests?#

The response time for support requests is up to 48 hours within working days from the date of receipt of the request.

Please note: This is the response time for support desk feedback. Resolution time may depend on the complexity of the request.