Frequently Asked Questions (FAQ)#

Virtual Machines and limits#

How many Virtual Machines can I create in one Workspace?#

By default, each Workspace allows the creation of up to 10 Virtual Machines. If you need to create more Virtual Machines, you can request a limit increase by submitting a support request from the myDelska platform.

Please note: To speed up the review process, include the number of additional Virtual Machines you need and a short explanation of your planned use case.

How can I request a VM limit increase?#

To request a VM limit increase, open the Support section in the myDelska platform and submit a new request. Please include:

your Workspace name;
the number of additional VMs required;
the expected purpose or workload;
the preferred location, if relevant.

The request will be reviewed by the Delska team. In some cases, additional information may be required before the limit can be increased.

Why can’t I create a new Virtual Machine?#

A new Virtual Machine may fail to create for several reasons, for example:

the Workspace VM limit has been reached;
there are not enough funds on the balance;
the selected configuration or location is temporarily unavailable;
required account or payment verification is not completed;
there is a temporary technical issue or maintenance on the platform.

Please check your balance, Workspace limits, selected VM configuration, and payment status, or submit a support request and include a screenshot or error message.

Can I upgrade my Virtual Machine?#

Yes, you can upgrade your Virtual Machine from the Dashboard by opening the VM and going to the Upgrade section. Select the required configuration and confirm the upgrade.

Please note: The Virtual Machine will be stopped during the upgrade process.

Can I rebuild or reinstall my Virtual Machine?#

If you need to rebuild or reinstall a VM, please check the available VM management options in the platform. If the required action is not available or you are unsure how to proceed, submit a support request before making changes.

Please note: Reinstallation or rebuild actions may delete existing data, and the public IP address of the VM may change. Always make sure you have a valid backup before proceeding.

Billing and payments#

Why is my payment not visible in myDelska yet?#

Some payments may take additional time to appear in the platform, depending on the payment method, payment provider, or manual verification requirements. If your payment is not visible after a reasonable processing time, submit a support request and include payment details.

Please include:

payment date;
paid amount;
Workspace name;
payment method;
payment confirmation, if available.

How can I request VAT-free invoices or Reverse Charge status?#

To request VAT-free invoicing or Reverse Charge status, submit a support request and provide the necessary company information and documents for verification. The Delska team will review the request and update the billing setup if the requirements are met.

Backup#

How can I create a backup for my Virtual Machine?#

Open the VM from the Dashboard, go to the Backup section, and choose whether you want to create a One-Time Backup or configure a Scheduled Backup.

What is the difference between One-Time Backup and Scheduled Backup?#

A One-Time Backup is created manually at the moment you start it. A Scheduled Backup is created automatically according to the schedule you configure.

What happens when I restore a backup?#

When a backup is restored, a new VM is created from the selected backup. The restored VM is created separately and does not overwrite the original VM.

**Please note:** The restored VM will be created with a prefix such as `restored-*`.

What happens to backups if I delete a VM?#

If you delete a VM, all related data and backups will be lost. Before deleting a VM, make sure you have exported or saved any data you still need.

API access#

Does myDelska provide API access?#

API access may be available for selected use cases. If you need API access, submit a support request and describe what you would like to automate or integrate.

Network and restrictions#

Why is outbound TCP port 25 blocked by default?#

Outbound TCP port 25 is blocked by default to prevent spam and other malicious activity. If you need to use this port, additional validation is required — see Registration restrictions.

To request unblocking, submit a support request from the myDelska platform and describe your use case.

Support#

What is the response time for support requests?#

The response time for support requests is up to 48 hours within working days from the date of receipt of the request.

Please note: This is the response time for support desk feedback. Resolution time may depend on the complexity of the request.