Billing Methods (PAYG, Postpaid)#
This page explains how myDelska calculates service costs, the difference between the prepaid and postpaid models, and what happens if your Workspace runs out of credit.
How does myDelska billing work?#
The cost of myDelska services is calculated based on the pricing of the respective service. On myDelska you can purchase online services, which are available in minutes, as well as data center services, which are implemented based on individual offers and prices — see Enterprise Solutions.
For online services, the price is determined when you start using the service. An hourly billing model (Pay-As-You-Go) is used: the bill is calculated from the actual time the service is used. The total amount depends on the number of days in the month and the hours the service runs.
When you start using a service, cost accounting begins for the relevant Workspace, up to the maximum limit of the given month. If the limit is exceeded, a warning is sent and additional funds must be credited to the Workspace.
Please note: The fee is still calculated while a service is in STOP status, because the resources remain reserved for you and the data is retained. To halt fee calculation, the instance must be deleted entirely — which also removes all stored data. See Instance FAQ for details.
The invoice shows the costs of the previous month and is generated automatically on the first day of each following month. See View Billing History.
How to order online services on the myDelska platform#
You can choose one of two ordering scenarios:
- Prepaid — create a Workspace and add funds with your chosen payment method (see Add Payment Methods). Then choose the online service you want, select the desired configuration, and press the Deploy button. The service runs against the amount available in the Workspace.
- Postpaid — choose a service from the product menu or press the New Service button in the upper-right corner of the platform, make the necessary configuration choices, and press Deploy. You will be asked to create a Workspace and enter payment card data.
With the postpaid scenario, the card is validated by Delska’s payment platform Stripe within a few days. After validation, you can use the selected services for up to €100 per month on a postpaid basis. If your usage exceeds this amount, you must add additional funds to the relevant Workspace.
Open myDelska to order a service.
How is the prepaid model billed and charged?#
When ordering prepaid services, you specify the chosen payment method and add the amount of funds you plan to spend in the relevant period. When the available funds are about to run out, you receive a message asking you to top up your Workspace credit. If the credit is not topped up, all services in the relevant Workspace will eventually be deleted (see the cancellation terms below).
How is the postpaid model billed and charged?#
You must provide a valid payment method to use myDelska services on a postpaid basis. Upon confirmation of the payment method, you can access online services with a capped limit of €100 per month. If usage exceeds this limit within the current month, you must make an additional payment to your account.
Please note: Accounts are charged on the first day of the following month. In the event of a failed transaction and insufficient funds, all services associated with the account will eventually be permanently deleted. Always ensure your account maintains sufficient funds or a valid payment method.
How is the charge calculated?#
The service fee is calculated according to the price list of the selected service, based on an hourly rate. The monthly rate shown when deploying a service is approximate and may vary — the total depends on the number of days in the month and the hours the service is used.
What is the minimum payment for services?#
The minimum payment depends on the service and its specifications. Service prices start from €10.00.
Is credit needed in my account to start a service?#
Yes — to start using any online service, you need credit in your Workspace. This requirement does not apply to custom solutions, where fees are determined by Delska according to the contract.
How is payment made?#
Online services are billed on a prepaid basis. You can top up your credit and deploy a service if your credit covers at least one month’s subscription amount. Billing itself is hourly, so you can use the service by the hour or monthly and stop it whenever you like.
What happens if my credit runs low in a Workspace?#
You will be notified that you need to top up your credit.
What happens if my credit runs out and I don’t add more?#
If your Workspace credit runs out and you don’t add more, you will be notified. After 7 days, services stop, and resources and data are deleted without the possibility of restoration.
When are services canceled due to insufficient funds?#
If a bill is not paid (postpaid model) or additional funds are not added (prepaid model), all your services are stopped 7 days after the payment was due. If payment is still not received after those 7 days, all services and data are permanently deleted.
Tip: Create regular backups and keep your balance topped up to avoid irreversible data loss.
Next steps#
Open in myDelska Platform#
Log in to myDelska and open Billing in your Workspace (/workspace/{workspaceId}/billing/overview) to review your balance and charges, or explore the myDelska product catalog.