Billing Methods#

This page explains how myDelska calculates service costs, how prepaid and postpaid billing work, and what happens if a payment cannot be completed.

How does myDelska billing work?#

myDelska online services use hourly Pay-As-You-Go billing. Charges are calculated based on the selected service and the actual time it is active.

The monthly price shown for a service represents the approximate monthly cost. The final amount may vary depending on actual usage and the number of hours and days in the billing month.

Depending on your Workspace billing status, you can either add funds in advance or use services on a postpaid basis.

Charges continue while a service is in STOP status because the resources and data remain reserved. To stop billing completely, the service must be deleted. See Instance FAQ for details.

How do I start using online services?#

You can start by configuring the service you need. When you are ready to deploy, myDelska will ask you to create or select a Workspace and add a payment method.

A payment method is required before deploying services and must be successfully validated.

See Payment Methods & Workspace Balance for information about payment method validation, and Create and Manage Workspaces for more information about Workspaces.

New Workspaces may initially have lower usage and service limits. These limits may increase as payment history is established.

Open myDelska to order a service.

How does prepaid billing work?#

You can add funds to your Workspace at any time. Service charges are deducted from your available balance as they occur.

If Bonus Credit is available, it is used before your paid balance.

Your prepaid balance can be used for eligible online services within the same Workspace.

How does postpaid billing work?#

Eligible Workspaces can use services without maintaining a prepaid balance.

A valid payment method is required. Your available postpaid usage limit depends on your current billing status and payment history.

During the initial billing stages, myDelska may charge your payment method when certain usage thresholds are reached. As payment history is established, higher limits and longer billing periods may become available.

Any remaining charges are included in the regular billing cycle.

How is the charge calculated?#

Service charges are calculated using the hourly rate of the selected service.

The monthly price shown when deploying a service is an estimate. The final charge depends on actual usage and the number of days in the billing month.

VAT is applied according to applicable VAT rules. Eligible business customers may request a reverse charge where applicable. See VAT & Invoicing.

What is the minimum payment for services?#

There is no fixed minimum payment for all services. The amount required depends on the selected service and your current billing status.

Service charges are calculated based on actual usage.

Do I need to add funds before starting a service?#

Not always. Depending on your billing status, you may need to maintain a prepaid balance or may be eligible to use services on a postpaid basis.

A payment method must be linked to your Workspace before deploying services. See Payment Methods & Workspace Balance for validation details.

How are payments made?#

Payments are processed using the payment method linked to your Workspace.

Depending on your billing status, you may:

add funds to your Workspace in advance;
be charged automatically when a usage threshold is reached;
pay through the regular postpaid billing cycle.

Your current balance, usage, and billing information are available in the Billing section of your Workspace.

What happens if my balance is low?#

If your Workspace uses prepaid billing and the available balance becomes insufficient, myDelska will notify you that additional funds are required.

If postpaid billing is available, usage may continue within your current billing limit.

What happens if a payment fails?#

If payment method validation, an automatic payment, or an invoice payment fails, myDelska will notify you and provide information on the required action.

If a new Workspace cannot complete payment method validation, deployed services may be deleted. If an outstanding payment is not settled, services may be suspended and, after the applicable payment period (see Terms of Service, clause 4.5), services and associated data may be permanently deleted.

To avoid service interruption or data loss, keep a valid payment method, settle outstanding payments promptly, and maintain regular backups of important data.

Next steps#

Open in myDelska Platform#

Open Billing in myDelska to review your balance and charges, or explore the myDelska product catalog.